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El corte ingles (Spain) has to have the worst service of them all. Getting a response is like pulling teeth from a chicken. And it's even harder to get any kind of help if you get the wrong item. Trust me, I tried emailing them and messaging through FB.
In the end I had to involve Paypal, that was the only way to get my money back. ECI has nonexistent customer service.
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Blu-ray & DVD shops Worldwide · DVD, VCD & Blu-Ray